MoniCard operates with transparency and compliance at its core.
Effective Date: 28-09-2025
Last Updated: 28-09-2025
Headquarters: Cameroon
Compliance Alignment: BEAC (Bank of Central African States) & national financial regulators.
All customer funds are safeguarded under regulatory requirements.
Cards are issued with 3D Secure 2.x and PCI DSS-compliant systems.
Merchant reversals are credited instantly back to your wallet.
Users may raise transaction disputes directly in the app → Support.
FX Transparency: Users always see the rate, markup, and received amount before confirmation.
Fees Disclosure: Full fee tables are available on the Fees page.
Real-Time Status: System uptime and incidents are shared via our Status page.
Security.txt: Coordinated vulnerability disclosure supported via our security.txt file.
[LEGAL_COMPANY_NAME]
[Full Legal Address]
Email: [SUPPORT_EMAIL]
Support Hours: 09:00 – 21:00 WAT
This page is for regulatory transparency only.
It does not replace our Terms & Conditions or Privacy Policy, which remain legally binding.